Our Policy

1. Definitions

• Domestic Energy Assessor / Company: The assessor appointed by RapidEPC and acting under these conditions, including associated third-party contractors or employees.
   

• Client: The individual or party requesting the EPC.
   

• Report: The EPC or any related document provided as part of the assessment.
   

• Disbursements: Reasonable additional costs such as travel, accommodation, printing, or other necessary expenses.
   

• Fees: Charges for the service provided, including applicable VAT and disbursements.

 

2. Scope of the Report

The EPC will assess the energy efficiency of the property. Guidance notes are provided with this letter outlining what is included and excluded from the inspection. These form part of your agreement with us.

 

3. Professional Standards & Conduct

The DEA is accredited and qualified to perform the assessment in line with industry regulations and the Elmhurst certification body’s Code of Conduct. The EPC can be used by the client and any prospective buyer or tenant.

 

4. Third Parties & Liability

RapidEPC accepts no liability for delays or failures caused by third parties (e.g. estate agents, solicitors). Liability for any service is limited to the amount of the fee paid unless gross negligence is established as defined in Section 14.

 

5. Appointments

We aim to honour all scheduled appointments. If rescheduling is necessary, we will attempt to rebook within 48 hours.

Cancellation policy: Cancellations with less than 24 hours’ notice may incur a cancellation fee, depending on the circumstances.

 

6. Property Access

Full access to the property is required, including the loft, heating systems, and extensions. If access is denied or only a minor is present, the visit will be cancelled, and the fee will still be charged.

Re-visits are subject to additional fees unless agreed otherwise.

 

7. Fees & Payment
 

No refunds will be issued once the EPC generation has commenced.
 

8. Data Protection

Your data is used only for processing your request and is not shared beyond what is necessary to fulfill your instructions.

You may request a copy of your personal data we hold by submitting a written request and an administration fee. You are responsible for keeping your information up to date.

 

9. Responsibilities

Domestic Energy Assessor

• Will perform the service using reasonable skill, care, and professionalism.
   

• Will provide interim and final reports as needed, unless instructed otherwise.
   

• Will maintain confidentiality except where disclosure is legally required.
   

Client

• Agrees to pay fees promptly and in full as outlined.
   

• Is responsible for ensuring proper access to the property.

 

10. Intellectual Property

The DEA retains ownership of all intellectual property in the report. The Client may share the report with third parties for whom the assessment was intended.

 

11. Liability Limitations

• Liability is limited to the fee paid unless otherwise required by law.
   

• We are not liable for indirect or consequential loss.
   

• Liability for professional negligence is capped at the value of the service fee unless covered by insurance.

 

12. Force Majeure

Neither party shall be liable for delays or non-performance due to circumstances beyond their control (e.g. natural disasters, strikes, civil unrest, or war).

 

13. Insurance

We hold Professional Liability Insurance covering the scope of services rendered, which is available for inspection upon request.

 

14. Subcontracting

We may subcontract parts of the service. Subcontractors will be held to the same standards, and the Client may raise reasonable objections.

 

15. Time Limitation for Claims

All claims must be made within 12 months of the report’s issue date. Claims submitted after this period will be time-barred.

 

16. Document Retention

All documentation related to your assessment will be retained for 7 years. You may request return or destruction of your personal documents after service completion.

 

17. Governing Law

This agreement is governed by English Law. Disputes will be subject to the exclusive jurisdiction of the courts in England, or by arbitration in London, if applicable.

 

Declaration of Acceptance

By purchasing our service you confirm that you have read, understood, and accept the above Terms and Conditions. You agree to pay the applicable fee(s) for the service provided.